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Forum Discussion

guikazu's avatar
guikazu
Helpful | Level 6
2 years ago
Solved

Consultation on handling unexpected downgrade from Dropbox Plus to Basic.

I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a...
billing
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upgrades
  • guikazu's avatar
    guikazu
    2 years ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi guikazu ,

 

I would like to start by thanking you for contacting us today.  

 

Can you please advise what sort of issue were you facing when trying to reach out to our support team ?  

 

We are also looking to resolve this issue reported. 

  • guikazu's avatar
    guikazu
    Helpful | Level 6
    2 years ago

    Hi Megan and DBX_Pedro ,

    Thank you both for your responses and support.

    After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.

    Could you please assist me with reverting to my original 3-year Plus subscription?

    I appreciate your help and look forward to your guidance.

    Best regards,
    guikazu

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey guikazu, thanks for the update here.

       

      There are actually no 3-year plans available with Dropbox.

       

      I will, however, pass your feedback along to our team about this.

       

      If you have any more questions, just give us a shout.

      • guikazu's avatar
        guikazu
        Helpful | Level 6
        2 years ago

        Hi Megan 

        Thank you for the clarification. In that case, I will wait for the refund you mentioned.

        Best regards,
        guikazu

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