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hekate's avatar
hekate
New member | Level 2
2 years ago

Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It it's sorted now, there's no need to look into it internally, but if you still want to investigate, please let me know and I'll send you an email ASAP.

     

    Thanks so much for your cooperation so far rkenedi 

  • olayinkf's avatar
    olayinkf
    New member | Level 1
    12 months ago

    I am also getting the Couldn't start trial due to a technical error. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi olayinkf - sorry to hear about this. May we reach out via email to have a further look internally? 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey olayinkf, I just sent you an email. 

    Reply back to me and we'll take it from there. Cheers!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey olayinkf, I can see you have a ticket with Megan, so please keep an eye on that email chain and she will get back to you the soonest possible to continue working on your case.

    Happy new year!

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