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Solved
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Rich
Super User II
Super User II
netsquire wrote:
We have a Dropbox Business Plan ... but the Dropbox customer service website ... will not ... show us the telephone number.
With a Business account, you would normally access phone support through the Help section of your Admin console. There is no phone number to call. It's handled via a callback. Have you tried this?
We also use the Dropbox API, which is further proof that we have a paid Business plan.
All accounts have access to the API, including free accounts.
Well, it looks like Dropbox fixed the problem. All the support options are back.
- Rich
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Thanks for getting this fixed Rich!
