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netsquire's avatar
netsquire
Helpful | Level 6
3 years ago
Solved

Customer Service Access Error

We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
dropbox business
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  • Rich's avatar
    Rich
    3 years ago
    netsquire wrote:

    Well, it looks like Dropbox fixed the problem. All the support options are back.

    It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey vvsstein! You can see all of your support options here (chat is currently available for paid subscriptions). 

 

If you chatted in July with our support team, and you’re still on a paid plan, you should be able to reach out to them the same way.

 

Let me know, if that helps.

robin712's avatar
robin712
New member | Level 2
3 years ago

I've been on a paid plan for years (Plus), got a message yesterday that I was downgraded to Basic (not sure what happened there). Consequently, I can't access customer support for help with this problem. Desperately need my Plus account back and I've exhausted all avenues available to me for assistance.

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