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ht12's avatar
ht12
New member | Level 1
10 months ago
Solved

Deleted a Dropbox team account - how can I use the same email for a personal plan?

I accidentally signed up for the Business plan instead of the Essentials plan; so I deleted the account thinking in about a day I could re-sign up for the plan I wanted with the same email. But it says the email is disabled - is it forever no longer usable now?? I tried to contact any support but there is nothing since I don't have the business account anymore

account access
Create or delete account
dropbox business
  • Hannah's avatar
    Hannah
    10 months ago

    Hey ht12, I can see that you've also reached out to us through our social media and a member of our team is already working on your issue.

    To avoid confusion, I won't be emailing you, but please make sure to keep an eye on that communication.

    Let us know if you need anything else!

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ht12, I can see that you've also reached out to us through our social media and a member of our team is already working on your issue.

    To avoid confusion, I won't be emailing you, but please make sure to keep an eye on that communication.

    Let us know if you need anything else!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ht12, thanks for joining our Community.

    After deleting your team plan, it might take a while for you to be able to use the email address for another account.

    Can we send you an email, so we can look into this internally?

    Let me know.

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