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Nick_S's avatar
Nick_S
Explorer | Level 3
4 hours ago

Did Dropbox change deletion policy after paid plan downgrade?

Hi there ) Dropbox changed deletion policy after paid plan expiry? Need clarification I’m really concerned about what seems to be a major Dropbox policy change. My Dropbox Plus 2 TB plan expire...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 hours ago

Hi there, Nick_S​, thank you for taking the time to post about this on our Community!

Indeed, the files of some Basic accounts may be subject to deletion. You can find all the relevant info in this article.

From my side, it's important to mention that you should also have been notified via e-mail in regards to this matter.

Now, as the article itself notes, once the deadline has been reached, only files you own will be deleted starting from the least recently modified ones.

Keep in mind that you can also download your files to your computer before they’re deleted, or remove some of your shared folders in order to free up some of your space.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

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