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Forum Discussion

Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
4 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
billing
cancellations
Multiple Accounts
Payments
Refunds
Chantelle03's avatar
Chantelle03
Explorer | Level 3
3 years ago

Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Chantelle03, sorry to hear you're having issues with this.

 

Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

 

Thanks so much!

  • Chantelle03's avatar
    Chantelle03
    Explorer | Level 3
    3 years ago
    Dropbox my ticket is Ticket #22645171: Dropbox Support Chat
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the ticket ID Chantelle03 - much appreciated.

       

      I was able to locate it in our system and passed your comments on. You should be hearing from our experts soon, but please let us know if you have anything else to add. 

      • SiWeSy's avatar
        SiWeSy
        Explorer | Level 4
        3 years ago

        Same issue and I didn't notice because my family has multiple accounts drawn from the same bank.. There seems to be a lot of people that have been being charged double for years and an issue that has been being reported for the same. I wonder how much dropbox makes off this "issue". It seems like something that they would notice on their side especially after so many reports. Class action?

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