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Forum Discussion

Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
4 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
billing
cancellations
Multiple Accounts
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey SiWeSy, thanks for your feedback on this.

 

What we've seen over the years, is that usually our users are paying for different accounts, that either belong to other people, or they forgot they even had.

 

Can I send you an email, so we can investigate what's going on in your case?

Chantelle03's avatar
Chantelle03
Explorer | Level 3
3 years ago
That’s not true, mine was one account, and on reddit multiple people were one account and Dropbox just gaslights everyone.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Indeed, it's not the case 100% of the time, Chantelle03, but it is very very common.

     

    Has your issue been resolved, or do you still need assistance?

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