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Forum Discussion

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

Collectivies - you can pay monthly, but, when you join you have to choose that option youself. It doesnt happen automatically.

You've selected (and agreed to throughout the process) to pay annually.

collectives's avatar
collectives
Helpful | Level 5
9 years ago
Read below. I'm not an idiot. I know what this page looks like. It doesn't work.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    It does work - I've just done it myself. You choose the option I highlighted in red and then follow the prompts.

    You selected the wrong option and rather than just admitting that and phoning up to ask them to swap you over as a rational person would you are shouting lawyers, fraud etc.
    • collectives's avatar
      collectives
      Helpful | Level 5
      9 years ago

      Dear Mark the Troll.  The prompts do not work in the way they did for you.  Two hours with phone and chat support could not get them to work either.  We were then charged $735 with no email notice like their normal billing generates.  That is unethical and possibly illegal. You were not part of these chats or phone calls, so please go away.  I would block you if I could.  Thank you.

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