Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

Brian4's avatar
Brian4
Helpful | Level 6
9 years ago

If you take action I hope it's a class action suit.  I'm in.

collectives's avatar
collectives
Helpful | Level 5
9 years ago

Seems like I'm not alone here.  We loved Dropbox untils this fiasco occured. Flag for me was that Dropbox always sent a monthly credit card charge notice email.  This time, they gave no notice of the $735 charge.  A last resort is to dispute the credit card charge.  This will result in a "chargeback" for Dropbox.  Too many chargebacks and the credit card % Dropbox pays to process our credit cards will go up. For the moment,  it looks like this is being resolved.  I handed this mess off to someone younger and who had not been beaten up by 4 hours of chats, phone calls and online run-arounds.  Good luck!

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!