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Forum Discussion
Dropbox has been charging me £95 for three years, even though I have a free Basic plan.
Today I got a bank notification that DROPBOXINT had taken £95 from my account, via PayPal. But I am on the free version... so after checking my account was still the free version, I checked with Paypal and apparently, they have been taking the charge for three years.
Dropbox Plan
free
Payment Method
PayPal
How did you upgrade?
I didn't upgrade
Question or Issue
I have been trying all afternoon to find a number or message with someone that may be able to help from DROPBOX but the customer support for my issue is ether beyond my capabilities to find or non-existent. I don't know if I'm being scammed or if there has been a genuine mistake, this is very stressful.
2 Replies
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- Rich
Super User II
Today I got a bank notification that DROPBOXINT had taken £95 from my account, via PayPal. But I am on the free version...
Could you have another account under a different email address? That's not uncommon. Since it's through PayPal you won't be able to look up the transaction on your own. You'll need to contact Support directly.
I have been trying all afternoon to find a number or message with someone that may be able to help from DROPBOX but the customer support
There is no number for Support, and the chat option on a free account is a chat bot, but you can still contact Support for account or billing related issues.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
https://www.dropbox.com/support/billing-issues
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should also be contacting PayPal.
- Nancy
Dropbox Community Moderator
I’m sorry to hear about this, jamesstatham.
After a look into our system, I was able to locate your support ticket and I’ve left an internal note to our team on your behalf.
They’ll review your case carefully and get back to you as soon as possible in the same email thread.
If you need something else though, you can always nudge me here.
