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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
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upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey all, I hope you're doing well!

If you're still facing this, would it be okay if I send you an email, so we can have a closer look together? 

Let me know!
V Khanna's avatar
V Khanna
Explorer | Level 4
5 years ago
Hi Lori,

Yea. Pl do reply on email to sort this.
Thanks.
  • tarun_sahni's avatar
    tarun_sahni
    New member | Level 2
    4 years ago

    How do I renew my membership from India 

    It is overdue and cannot find a payment method in the dropbox site

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi again, smi8!

       

      I was able to look into this and at the moment, it’s only possible to opt in for a monthly billing cycle via UPI. 

       

      If you’d like to switch to an annual plan instead, then you’d need to downgrade and then, re-upgrade your Dropbox account with a different payment method.

       

      Also, welcome to the forum, tarun_sahni!

       

      Can you let me know what billing cycle are you on at the moment (yearly/monthly)? Also, what’s your current plan type?

      • stuffsneak's avatar
        stuffsneak
        New member | Level 2
        4 years ago

        Hi,

         

        I was moved to a 2 GB basic plan after my current yearly plan was expired. I tried paying for the yearly plan using my CC however payment doesn't go through as explained by everyone.

         

        I can see the UPI option in the monthly plan but why is it not there in yearly plan?

         

        What can we do to directly pay for the yearly plan as it saves us some amount?

  • vrkris's avatar
    vrkris
    Explorer | Level 4
    3 years ago

    Please update payment method to complete this action. error repeated evenafter updating to different credit debit cards. kindly solve this problem in forum. 

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi vrkris, have you already tried contacting the support team regarding this matter?

      • drmga's avatar
        drmga
        New member | Level 2
        3 years ago

        I am ubale to pay for the additional 1TB space needed by my credit card issued in India. there is no option to pay by any other method. This problem has been there for 6 months now with many users reporting the same problem but dropbox has not yet provided any solution. Can dropbox team please help??

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