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Forum Discussion
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
@Lori, sure you can drop me an email.
As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey everyone, and happy Friday!
The payment failure that you came across should have been fixed by now.
If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look.
Enjoy the rest of your day!
The payment failure that you came across should have been fixed by now.
If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look.
Enjoy the rest of your day!
HI Lori, I am facing the same issue and unable to update my credit card or make payments as per new guidelines. Can you please help with the process. Thanks.
Hi Lori, The payment has failed again. The issue has not been resolved
As per new banking regulations in India effective October 2021, payments cannot go through without two factor authentication. So basically for all dropbox account users from India, payments will fail. Unless you enable two factor authentication at you gateway, payments wont get through.
Hope this is resolved at the earliest.
- I still have the issue..
My renewal is due.
Its not an engineering issue..
Its as per RBI new norms.
You cant auto renew payament. Provider has to provide the payment link each time.
Thinking of migrating to other cloud system Hi Lori,
Unfortunately, we all are standing at the same place where we were 2 days ago.
These is no change in payment procedure despite we all raised the issue. I am sure a lot more still did not marked their complaint here, despite facing same issue. The numbers of complaint will increase day b day and then have to look for the other options if this issue did not solved by DropBox team at the earliest.
So please act fast, before we have to look for other option, despite not prefer to do that.
thanks,
V Khanna
Gavin Fernandes kiranrajagopal prathz79 abgupta122
- No response from dropbox yet.. I had chatted with their executive few days back.. He said he was aware of the situation but didnt offer any solution
- While i got payment link for google drive timely.. I could use that link and pay.
hi have the same issue
- Nancy
Springproind, is it OK if we log a ticket for you instead, in order to investigate this more closely?
rajkamdar, can you please send over a few more details on your issue, as well?
What’s your current plan? Are you trying to upgrade your Dropbox account and you encounter an error, or is your existing plan unable to renew?
- Want to upgrade to family plan but not able to pay coz shows payment failed
Indian credit card
