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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the ticket ID, tarunpande!

I can see that you were already in contact with another agent about this, so they should have already provided all the info you need about this issue.

As for you, dataP, can you please login on a different browser or an incognito/private browsing window, and try to update your billing info (with a credit card), to see if that works?
pod8's avatar
pod8
New member | Level 2
4 years ago

Hi,

 

We are facing the same issue and have been running in circles since October with no solution from support. This is really a sad state of affairs that this issue is taking so long to get sorted. Unless there is a permanent solution, long time customers like me will be forced to jump to another provider. 

 

Is there an ETA on this?

 

Thanks!

  • Mahesh1969's avatar
    Mahesh1969
    Explorer | Level 3
    4 years ago

    Has anyone got a solution so far on this?  I am also facing an issue and want to know how this is getting resolved.

  • tarunpande's avatar
    tarunpande
    Explorer | Level 3
    4 years ago

    I was able to process the payment last week. I just entered by (VISA) card details again and the payment went through (without an OTP). 

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