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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
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upgrades
jaysitaram's avatar
jaysitaram
Explorer | Level 3
4 years ago

I am trying to upgrade to a family subscription from individual and the payment keeps failing. If accepted the original payment why should the upgrade fail, has a solution been found for this.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jaysitaram, sorry to hear you're having issues with this.

 

May I send you an email to investigate a bit further?

  • jaysitaram's avatar
    jaysitaram
    Explorer | Level 3
    4 years ago
    Hi Walter

    Thanks sure please send me an email — same address as my drop box account email
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Sure thing jaysitaram - you've got :envelope: 

      • tarunpande's avatar
        tarunpande
        Explorer | Level 3
        4 years ago

        Team,

         

        I was able to pay for the renewal a couple of months ago, but as I am adding additional licenses to our account, I am facing the same payment issue (for India based credit cards). Is this becoming a recurring issue again? I tried using multiple cards but the same issue is cropping up again and again. I am getting the following message:

         

        "There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

         

        Can someone please look into? The support is quite useless. 

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