Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
jaysitaram's avatar
jaysitaram
Explorer | Level 3
4 years ago
Hi Walter

Thanks sure please send me an email — same address as my drop box account email
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sure thing jaysitaram - you've got :envelope: 

  • tarunpande's avatar
    tarunpande
    Explorer | Level 3
    4 years ago

    Team,

     

    I was able to pay for the renewal a couple of months ago, but as I am adding additional licenses to our account, I am facing the same payment issue (for India based credit cards). Is this becoming a recurring issue again? I tried using multiple cards but the same issue is cropping up again and again. I am getting the following message:

     

    "There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

     

    Can someone please look into? The support is quite useless. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey tarunpande, thanks for the nudge here and sorry to see you're having trouble with this.

       

      Do you have a ticket number for your communication with our support team, so we can investigate on our end?

      • shampa's avatar
        shampa
        Explorer | Level 3
        4 years ago

        I am trying to upgrade my dropbox plan from dropbox plus to dropbox family from India. However, I am getting the error message "Please update your payment method to perform this action", each time I try to upgrade my plan. I have tried multiple credit/debit cards, but the system returns the same message. My current plan expires in two days. I am not sure if this is because of the new RBI guidelines. Please advise. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!