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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey tarunpande, thanks for the nudge here and sorry to see you're having trouble with this.

 

Do you have a ticket number for your communication with our support team, so we can investigate on our end?

shampa's avatar
shampa
Explorer | Level 3
4 years ago

I am trying to upgrade my dropbox plan from dropbox plus to dropbox family from India. However, I am getting the error message "Please update your payment method to perform this action", each time I try to upgrade my plan. I have tried multiple credit/debit cards, but the system returns the same message. My current plan expires in two days. I am not sure if this is because of the new RBI guidelines. Please advise. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi shampa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • shampa's avatar
    shampa
    Explorer | Level 3
    4 years ago

    Hi Jay, Sure. You can contact me on the email associated with my dropbox account. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance.

  • shampa's avatar
    shampa
    Explorer | Level 3
    4 years ago

    Hi Jay, I have replied to your email. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, I've replied to your message!

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