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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for posting here, stuffsneak!

 

I’m afraid that UPI can’t be used as a payment method for yearly plans at the moment, as they only support monthly subscriptions.

 

In order to select a yearly subscription, you’d need to use a different payment method.

grmunjal's avatar
grmunjal
Explorer | Level 4
4 years ago

Hi All,

 

Having the same issue when trying to change my plan from Plus to Family. I have tried all variations of two different cards, paypal with chrome/safari regular/incognito but to no avail. Every time I try, getting the error "please update your payment method". Please help resolve.

  • grmunjal's avatar
    grmunjal
    Explorer | Level 4
    4 years ago

    Add firefox browser to my list of things tried above. Nancy Requesting any dropboxer to help.

     

    Looks like other cloud solutions are not having problems with Indian payments so might have to migrate.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for posting about this here, grmunjal. 

     

    Since I understand that you’d like to change your type of subscription from Plus to Family, it’ll be necessary to downgrade your Dropbox account first to Basic, and then, re-upgrade it by inserting your payment method to the system. 

     

    If you have any trouble though while doing this, let me know.

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