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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
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upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi again, smi8!

 

I was able to look into this and at the moment, it’s only possible to opt in for a monthly billing cycle via UPI. 

 

If you’d like to switch to an annual plan instead, then you’d need to downgrade and then, re-upgrade your Dropbox account with a different payment method.

 

Also, welcome to the forum, tarun_sahni!

 

Can you let me know what billing cycle are you on at the moment (yearly/monthly)? Also, what’s your current plan type?

aashish gambhir's avatar
aashish gambhir
New member | Level 2
3 years ago

how to do UPI payment

It says same error in upi option 

  • aashish gambhir's avatar
    aashish gambhir
    New member | Level 2
    3 years ago
    Hi
    I had to opt for monthly renewal and payment via UPI as required by RBI mandate
    However after payment DropBox has not upgraded my account
    Has been 3 hrs
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi aashish gambhir, let's see what we can find on this! 

     

    Do you have a transaction ID of the charge? If so, have you tried to locate the charge, using our self-serve look-up tool?

     

    I'm suggesting this, in case you accidentally have two Dropbox accounts, and you upgraded the wrong one. 

     

    Keep me posted!

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