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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi vrkris, have you already tried contacting the support team regarding this matter?

drmga's avatar
drmga
New member | Level 2
3 years ago

I am ubale to pay for the additional 1TB space needed by my credit card issued in India. there is no option to pay by any other method. This problem has been there for 6 months now with many users reporting the same problem but dropbox has not yet provided any solution. Can dropbox team please help??

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi drmga, I'd recommend contacting the support team for them to look into this matter in more detail on their end.

    • Springproind's avatar
      Springproind
      Explorer | Level 3
      3 years ago

      Not able to renew, as well as not able to connect with support as well as the business account has expired. 

       

      Someone please help asap to make the payment for dropbox. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Springproind, happy Thursday! 

         

        Could you give me a bit more info in regards to the renewal hiccup you're experiencing? Do you get any specific errors? 

         

        Also, do you face this particular issue when trying to re-upgrade your account, or as your current plan tries to renew? What is your current plan at the moment?

         

        Let me know, and we'll take it from there!

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