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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
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upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Springproind, happy Thursday! 

 

Could you give me a bit more info in regards to the renewal hiccup you're experiencing? Do you get any specific errors? 

 

Also, do you face this particular issue when trying to re-upgrade your account, or as your current plan tries to renew? What is your current plan at the moment?

 

Let me know, and we'll take it from there!

Springproind's avatar
Springproind
Explorer | Level 3
3 years ago

I was on the Dropbox Professional plan and it has expired last evening. I am not able to renew it, it is not accepting any of the bank credit cards that I have. I have tried the paypal as well but with no results. I also wanted to get an additional 1GB space but the transaction did not happen for that as well. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Springproind, sorry to jump in here, but can you clarify what plan are you on at the moment and send us a screenshot of any errors you might be getting when trying to upgrade or get the 1 TB add-on?

     

    Did you try from this page directly by the way?

  • Springproind's avatar
    Springproind
    Explorer | Level 3
    3 years ago

    Hi, 

     

    attached is the screenshot.

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info here, rajkamdar.

     

    Can we send you an email, so we can look into this more closely?

  • rajkamdar's avatar
    rajkamdar
    Explorer | Level 3
    3 years ago
    Yes Pls

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