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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
rajkamdar's avatar
rajkamdar
Explorer | Level 3
3 years ago

hi have the same issue

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Springproind, is it OK if we log a ticket for you instead, in order to investigate this more closely?

 

rajkamdar, can you please send over a few more details on your issue, as well?

 

What’s your current plan? Are you trying to upgrade your Dropbox account and you encounter an error, or is your existing plan unable to renew?

  • rajkamdar's avatar
    rajkamdar
    Explorer | Level 3
    3 years ago
    Want to upgrade to family plan but not able to pay coz shows payment failed
    Indian credit card
  • Springproind's avatar
    Springproind
    Explorer | Level 3
    3 years ago

    Yes Please. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Springproind & rajkamdar, I just sent you both an email! 

       

      I'll see you there. 

      • tarunpande's avatar
        tarunpande
        Explorer | Level 3
        3 years ago

        Megan,

         

        We are still facing an issue with our payment using an Indian credit card on Dropbox. We faced the same issue last year as well. Then, the annual payment went through, but when I am adding licenses, its showing an error:

         

        "There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

         

        Can you please look into? The support on chat is very generic - clear cookies, cache, etc, etc. Not helping.

         

        Thanks1

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