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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
5 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Springproind's avatar
Springproind
Explorer | Level 3
3 years ago

Yes Please. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Springproind & rajkamdar, I just sent you both an email! 

 

I'll see you there. 

  • tarunpande's avatar
    tarunpande
    Explorer | Level 3
    3 years ago

    Megan,

     

    We are still facing an issue with our payment using an Indian credit card on Dropbox. We faced the same issue last year as well. Then, the annual payment went through, but when I am adding licenses, its showing an error:

     

    "There was an error completing payment. Please update your payment information, or change to another type of payment and try again."

     

    Can you please look into? The support on chat is very generic - clear cookies, cache, etc, etc. Not helping.

     

    Thanks1

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi tarunpande, I hope you don’t mind if I jump in, too. 

     

    I checked our system for you, and I was able to locate your recent ticket with our support team. 

     

    In order to further help you with this, I’d suggest replying back to them in the same email thread. I’ve also left them an internal note, so that they know you’ve reached out to us.

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