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rocketmav's avatar
rocketmav
Explorer | Level 4
7 months ago
Solved

Dropbox is asking me to upgrade, but I'm already upgraded?

DropBox asking to upgrade but i am already upgraded?  I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
billing
Plans
upgrades
  • Nancy's avatar
    Nancy
    7 months ago

    Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.

    However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.  

    What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey rocketmav, thanks for posting here! 

I'd also suggest going with what Rich suggested. If you have trouble locating the charge, or need any help we'll be one post away, ready to help! 😇

rocketmav's avatar
rocketmav
Explorer | Level 4
7 months ago

I've been working away ... 

DropBox on my iPhone sees my Plan as "Plus" but DropBox on my Windows-11 Laptop shows my Plan as "Basic"  ... both iPhone and Laptop  login using same email address 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi from me too, rocketmav! Can you please use your transaction ID on our lookup page and let me know if the email address you see in the results is the EXACT same as the one you see on your Dropbox account here? Keep in mind that even a dot or another character in one of the two emails means they’re different and you’re being billed for another Dropbox account. 

    If you receive any kind of errors though, please clarify that, too.

    This is really important for us to know; otherwise, we won’t be able to guide you much further unfortunately.

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