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rocketmav's avatar
rocketmav
Explorer | Level 4
7 months ago
Solved

Dropbox is asking me to upgrade, but I'm already upgraded?

DropBox asking to upgrade but i am already upgraded?  I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
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  • Nancy's avatar
    Nancy
    7 months ago

    Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.

    However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.  

    What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

If one device is showing a paid subscription and the other one a free Basic account, then these two devices are most likely not logged in to the same Dropbox account.

Our lookup page will help us verify that and go from there.

rocketmav's avatar
rocketmav
Explorer | Level 4
7 months ago

here are two screenshot - one from Laptop and the other on my iPhone 

 

  • rocketmav's avatar
    rocketmav
    Explorer | Level 4
    7 months ago

    it won't let me upload screen shot from my iphone?

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