Forum Discussion

Eaglebreak's avatar
Eaglebreak
New member | Level 2
2 months ago
Solved

Dropbox is still charging me after canceling my subscription.

I have cancel my Dropbox subscrpition still billing and but my card information still on the billing page. And I can't remove card myself.
billing
cancellations
Payments
  • Eaglebreak's avatar
    Eaglebreak
    2 months ago

    I have found how to contract support from community and contracted them I think my problem should solve now. Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Eaglebreak let's see what we can find out about this! 

Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)?

Other than your billing info still being visible on the page, do you still receive charges about your plan? 

Also what does you plan tab report?   

Let me know more, and we'll take it from there!     

Eaglebreak's avatar
Eaglebreak
New member | Level 2
2 months ago

Thanks for reply. I use Dropbox for several years so I have upgrade Dropbox through website a long time ago. My card information is still on the billing page but it has no information of current month charge but I know from the billing notification from my Bank.

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