Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
4 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous

billing
Payments
Plans
upgrades

25 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

  • meandyouandthem's avatar
    meandyouandthem
    New member | Level 2
    3 years ago

    OMG, How do I get Free of Dropbox!? These stories are horrible. These poor peple. No way to get help?? How do I get rid of all my info at Dropbox, Please help me now. but how does someone help me and contact me??

  • meandyouandthem's avatar
    meandyouandthem
    New member | Level 2
    3 years ago

    This is freaking me out! What is with a company that you can't reach?? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi meandyouandthem, welcome to our Community!

     

    As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows?

     

    Also, did you start your trial directly through Dropbox or Google/Apple store?

     

    Give me a shout of any updates, thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!