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lemolem's avatar
lemolem
New member | Level 2
5 months ago

Dropbox promotion with Lenovo is grayed out and is not working.

I purchased the Lenovo laptop, and while I was setting up my laptop, Lenovo offered me "100 GB of Lenovo | Dropbox Cloud Storage free for 90 days" promotion, so when I clicked it, I had to sign in to Lenovo, and I created the Lenovo id.

After making the Lenovo id, the "Add to Cart" button got greyed out on the promotion page.

Can you help me to fix this? 

I'd like to try out this promotion. If I like it, I'd like to switch my cloud plan to Dropbox. 

Please let me know what to do.

Thank you.

Promotions
Storage space

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey limelem - thanks for the clarification.

    I've followed up via email to have a further look so please take a glance at your inbox and we'll take it from there. 

  • limelem's avatar
    limelem
    New member | Level 2
    5 months ago

    Hi Megan​ 

    This is the email address that has the problem.

    Please let me know if I need to verity anything else. thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey lemolem, thanks for the heads up!

    I'm going to need some account-specific info in order to investigate further. I just sent you an email, in order for us to have a closer look into this.

    Thanks!

  • lemolem's avatar
    lemolem
    New member | Level 2
    5 months ago

    Hi Megan,

    thanks for the advice.

    this is the promo screenshot from Lenovo now

    after I click Try now, 

    I see this webpage, and if I sign in, the Add to Cart button becomes grey and can't click on it

    I hope this helps. thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey lemolem, let me jump in here too! 

    You should be able to either copy and paste it here, or click the camera-like icon and attach it back to us. 

  • lemolem's avatar
    lemolem
    New member | Level 2
    5 months ago

    Hi, thanks for the reply.

    Do you have an email address I can send my screenshot?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey lemolem -  sorry to hear you're having issues with this.

    Can you send us a screenshot of the exact page you're getting stuck on so that we can have a look too?

    Thank you! 

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