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Forum Discussion
Gabriel P.
5 months agoHelpful | Level 6
Dropbox removed "Vault" and is now dropping "Passwords", maybe they can lower our monthly payment?
Would love for Dropbox to lower their monthly costs since they are providing the same service for years and have mainly removed platforms that I personally use.
24 Replies
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- PaulWest5 months agoHelpful | Level 5
Well, at least they should double this reduction. As we need to handle 2 different suppliers instead of one. And I als believe the $1.50/month is for one year only?
- Adam Daniel5 months agoNew member | Level 2
Also annoyed at this, especially at the shortness of notice. I have send a question to support:
Hi, following the recent announcement that passwords will be discontinued I wanted to ask if this would result in a reduction in our subscription fees? If it's not going to cost $1.50/month (as per your recommended provider) I believe that should result in a similar reduction in our fees.
- TilmanM5 months agoHelpful | Level 6
They removed the app for mac as well... but discontinuing passwords is a much biger problem for me. I am too stupid to move my dropbox-passwords to Apple's keychain via the CVS-file; so I might have to switch manually... definitely thinking about cancelling my dropbox subscription
- Peter D.405 months agoHelpful | Level 5
I don't think anyone asked for new features at the expense of the password feature. It's been an integral part of the service we pay for. We don't want to deal with yet another supplier and subscription. This is a big letdown.
Dropbox you still have time to reverse this. Your users hate this change.
- PaulWest5 months agoHelpful | Level 5
Not only are they removing Password, but the timescale is terribly short. During the holiday season you get effectively a month before the functionality of Passwords is downgraded. For me that is effectively 1 week! That is not the way you should treat customers. I will use that week to consider other solutions, not only as alternative for passwords, but as an alternative for Dropbox as a whole. You know, customers can only vote with their feet.
- Neal5 months ago
Community Manager
Hi Gabriel P.,
Thank you for posting on the Community Forum. I completely understand your frustration after learning that Passwords will be discontinued.
We will be posting more information regarding Passwords deprecation soon and I appreciate all of the feedback received. I'll personally pass it on internally through the right channels.
- josealvaradol5 months agoHelpful | Level 5
I started my Dropbox subscription only to use Dropbox Password. But I'm really considering canceling my subscription now since I have to pay for another password manager provider, which is the main service I need.
$120/yr is not worth it for a solution that feels incomplete.
- Daniel12345 months agoNew member | Level 2
100% agree. I only ever used Vault and Passwords, and now there is nothing differentiating Dropbox and the other cheaper alternatives. This is a massive disappointment. Guess I'll have to start migrating all my files to another service.....
- aL_br5 months agoHelpful | Level 5
Same thing: VERY DISAPPOINTED with the removal of the password app. I already pay a family Microsoft 365 with Onedrive storage that I wasn't really using, but now with this big let down from Dropbox I will finally cancel my EXPENSIVE and many years long subscription to save some money for a new (and unexpected) password service monthly bill.
Shame on you Dropbox: reducing services while keeping the subscription cost the same.
- drcampbell5 months agoHelpful | Level 5
Agreed with the above sentiment. I am not interested in another 'niche' subscription. Unfortunately, this will push me towards the 'duopoly'. Such a disappointment. It looks the most cost effective option will be take up the 1password option (to enable crossplatfrom use), and move my data to Onedrive (which i already pay for) and cancel Dropbox Family.
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