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Swfried's avatar
Swfried
New member | Level 1
9 months ago
Solved

I keep seeing a "username and password do not match" error and I can't delete my Dropbox account.

I want to delete my account but keep getting the message "Username and password do not match". 

I have reset password and the username in my settings and still get the message.

How can I delete this account?

 

 

Create or delete account
Error Messages
security
  • Nancy's avatar
    Nancy
    9 months ago

    Thanks for posting on our Community, Swfried! 

    Have you tested this from another browser too, and you still get the same error message? 

    If you do, please send me a screenshot of what you see exactly.

    Let me know how it goes.

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for posting on our Community, Swfried! 

    Have you tested this from another browser too, and you still get the same error message? 

    If you do, please send me a screenshot of what you see exactly.

    Let me know how it goes.

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