Unable to download files from shared link; always shows "incorrect email or password"

Hey Fish_114514, thanks for reaching out to us.

I'll need some clarifications in order to help you here.

Are you trying to access and download the files from a password protected shared link?

Or did someone send you a link for you to edit some files and you're trying to sign in to your Dropbox account, when you get this error?

Can you send us a screenshot of the error, so we can have a look?

Thanks!

Hi Hannah

This is my first time using Dropbox.  I just click the link, then click the download all.

Could this be a scam link?

Thanks for the update here, Fish_114514!

Clicking on "download all" should just download the files to your computer?

Is it prompting you to sign in to your Dropbox account instead?

Or are you being prompted to sign in when you click on the "save files" option?

Hi Hannah

When I click "save files" or "download all", or try to download a single file, it prompts to sign in.

It can't be downloaded directly.

Hi Hannah

There's no difference. I'm afraid it's a scam link.

Thanks for checking, Fish_114514.

From your screenshot it does look like the Dropbox Transfer page, but of course I can't be sure just by a screenshot.

I would suggest reaching out to the person that sent this link, so you can ask them to either share another Transfer link again, or perhaps a view-only shared link, which would also work.

OK. Thank you, Hannah. I'll try