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Forum Discussion
Dropbox still charged me after account was cancelled.
I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.
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- Walter
Dropbox Community Moderator
Hey Finnkara2000 - thanks for the clarification there.
I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.
Hey Walter unsure if I received your email to help with this 🙂
- Walter
Thanks for the nudge Finnkara2000
If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.
Dropbox keeps charging me for an account that doesn't exist. I've contacted Amex to never accept a charge for Dropbox. Yet, Dropbox attempts to bill very month. Make it stop.
- Jay
Hi @wskemp33, could you get in contact with our support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Walk me through the steps. I don't understand.
- Jay
1. Open an incognito/private browsing windows by following these steps:
- Chrome: https://support.google.com/chrome/answer/95464
- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
- Safari: http://support.apple.com/kb/PH19216
2. Afterwards, copy and paste this link in that window: https://www.dropbox.com/support/billing-issues
3. Select the 'Other' option
4. Enter your email address that you currently use normally.
5. Then you can enter the billing information for the support team to assist further.
You should get an automated email sent that that address, confirming that you've contacted the team.
