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mishamoonbow's avatar
mishamoonbow
Helpful | Level 5
4 years ago
Solved

Dropbox won't let me resubscribe.

Dropbox won't let me resubscribe.. and when I click upgrade it shows me the same page over and over.. saying I used 19gb.    But won't give me options to upgrade. I went to plans.. and click upgr...
billing
Dropbox Plus
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upgrades
  • mishamoonbow's avatar
    mishamoonbow
    4 years ago
    Nevermind I figured it out on the app
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi mishamoonbow, thanks for bringing this to our attention.

 

Are you trying to upgrade via the Dropbox site or the mobile app?

 

According to your previous bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!

mishamoonbow's avatar
mishamoonbow
Helpful | Level 5
4 years ago
Via dropbox site
  • mishamoonbow's avatar
    mishamoonbow
    Helpful | Level 5
    4 years ago
    Nevermind I figured it out on the app

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