We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Erroneous charge despite paused subscription
Dropbox Plan
Basic (downgraded from Teams)
Payment Method
PayPal
How did you upgrade?
Didn't.
Question or Issue
I paused my Teams subscription in October (don't want to pay $600 for 3 licenses when I only need one - way to rip off solo medical providers, Dropbox). Today, I had a charge through my PayPal account for $199. Why was this charged when I paused my subscription and currently only have Basic through my personal account? I cannot enter info through the billing info request form since it requires credit card info (see: Paypal), and of course it's impossible to talk to a real person since I downgraded.
1 Reply
- Dell_Dropbox
Community Manager
Welcome to the community neuronerd, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. This will help you get around the "billing info request" part.
From there you should be able to contact support.
