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Richard Burman 's avatar
Richard Burman
Explorer | Level 4
2 years ago

Error when trying to upgrade my account

My dropbox is full and everytime i try and upgrade it gives me an error. Any suggestions. 

Thanks 

Error Messages
upgrades

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rich, sorry to jump in. 

     

    You mentioned above that you’re upgrading using the Dropbox website, but billing is through iTunes. Can you please clarify that? 

     

    Also, have you tried an incognito window perhaps? If not, please give it a go and let me know if it makes any difference.

  • Richard Burman 's avatar
    Richard Burman
    Explorer | Level 4
    2 years ago

    HI Hannah, 

    I just tried on edge and it give me the same error message. 

    Rich 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Richard, thanks for the additional info and the screenshots.

     

    Does trying from a different browser or a private browsing window help at all?

  • Richard Burman 's avatar
    Richard Burman
    Explorer | Level 4
    2 years ago

    Howzit Hannah, 

    Im trying to upgrade from the Dropbox website, and billing is through iTunes. 

    It first showed that my Dropbox was full in December last year and i upgraded it successfully i thought but i dont think it went through. It then kept giving me error messages when i tried to upgrade and kept saying contact customer support as seen i the second screen shot. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Richard Burman , sorry to hear about this.

     

    Can you send us a screenshot of the error you're getting, when you try to upgrade your account?

     

    Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play?

     

    Thanks in advance!

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