Error when trying to upgrade my account

yes please. I still haven't received help

Hey duranf - thanks for the screenshot and sorry to jump in here.

Would it be OK if we sent you an email to have a further look internally at this point? 

-Tried Upgrading

-Used all browsers

-Also in desktop, laptop, work computer, phone, and app via my phone

-I've tried updating my payment method and  same message keeps coming up.

I have a huge wedding job that my client is waiting for and I cant give it to her.

This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!

Hey duranf, thanks for bringing this to our attention.

Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?

If not, can you also try a different payment method/card?

I can't pay for me plan!! No one in customer service has been able to help!!! i'VE WAISTED HOURS!

I got it, Richard! Just sent you an email, so we'll continue there. Thanks!

Hello Hannah, yes please absolutely. Do you have my email or should i send it? 

Thanks, Richard.

Mind if we reach out to you via email, so we can investigate this further internally?

HI Nancy, 

I just Tried in an incognito window and i get he same error. 

Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion) 

The account is linked to my Gmail. 

This whole issue is super frustrating.