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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey duranf, thanks for bringing this to our attention.

 

Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?

 

If not, can you also try a different payment method/card?

duranf's avatar
duranf
Explorer | Level 4
2 years ago

-Tried Upgrading

-Used all browsers

-Also in desktop, laptop, work computer, phone, and app via my phone

-I've tried updating my payment method and  same message keeps coming up.

I have a huge wedding job that my client is waiting for and I cant give it to her.

This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!

  • duranf's avatar
    duranf
    Explorer | Level 4
    2 years ago

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey duranf - thanks for the screenshot and sorry to jump in here.

       

      Would it be OK if we sent you an email to have a further look internally at this point? 

      • duranf's avatar
        duranf
        Explorer | Level 4
        2 years ago

        yes please. I still haven't received help

         

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