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djn's avatar
djn
Helpful | Level 5
5 years ago

False missleading emails

Just got a email with the Title "⚠️Action requested: ****, your files are about to stop syncing!"
Only for it to be a sales email telling me to upgrade my accout

The accout has be used to archive some stuff and has not been added to in ages and has over 400MB of the 2GB free.

"NOTICE: ****, your files will stop syncing soon."
"Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them."
Yes and adding 100 small files may not fill up or I may delete stuff to free space and it may never fill up

This is nothing but false underhanded scare tactics spam to get people to upgrage.
If this is not true please explain why my files will stop syncing Soon If I stay below my limits?

emails
Error Messages
Plans
Storage space
sync

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  • akrawitz's avatar
    akrawitz
    New member | Level 2
    2 years ago

    I recently ended my subscription because I was only using about 1/1000 of my available space, so it was a waste of money.

     

    My free account clearly states that I am currently using 1.68 GB of 3.25 GB.

     

    And yet, I keep receiving emails from Dropbox claiming:

    ATTENTION: Your Dropbox is no longer syncing files
    Adam, since you've downgraded to our Basic plan, you've exceeded your available space of 2 GB and won’t be able to upload new files.
    Resubscribe to Dropbox Plus today and rest easy knowing you will get these features back:
    • Storing up to 2,000 GB

    • Uploading additional files and photos

    • Syncing changes across all your devices

     

    This is clearly a lie, since I have 3.25 GB available and I am only using 1.68 GB, and my account is syncing just fine. I understand that Dropbox wants my money, but this seems a bit pathetic.

     

    Dropbox used to be a legitimate company, but perhaps things have changed?

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