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nishantpanicker28's avatar
nishantpanicker28
Explorer | Level 4
2 years ago
Solved

Family room not working - out of storage error when invited

I am a Basic plan member who was invited to be a part of a Family plan - I joined once but got a storage error. When removed and reinvited, whenever I click on the invite link, however, I get an erro...
Dropbox Family
Plans
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi nishantpanicker28, how are you today? 

     

    Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account. 

     

    You can send them these steps, and ask them to invite you to the Family account. 

     

    I hope this helps!

nishantpanicker28's avatar
nishantpanicker28
Explorer | Level 4
2 years ago

This is what I was sent - I think you may be right, this doesn't specifically say anything about a Family account.. How can the Family manager add me to the Family account?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nishantpanicker28, how are you today? 

 

Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account. 

 

You can send them these steps, and ask them to invite you to the Family account. 

 

I hope this helps!

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