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jesper Fohrmann's avatar
jesper Fohrmann
Explorer | Level 4
6 years ago

Fraud! Dropbox or someone called Dropbox took 119,88 Euro from our credit card! Help!?

First of all - why is there not a DEEP-LINK for people like us who have been a victim of credit card fraud on DROPBOX - It is not only us but many other users who experience a gauntlet of red-tape to get in contact with support to get DROPBOX to act on fraud made through DROPBOX

 

We have and have had a BASIC account with DROPBOX for many years - With the basic account, we are not immediately able to get in contact with DROPBOX support.

 

Never the less someone could pull 119.88 € from our credit card - claiming to be DROPBOX

We have never given our credit card details to DROPBOX?

 

So DROPBOX is presumably a hub-station for fraudulent activity

 

Does this play into the breach of personal data that DROPBOX was involved in 2016?

 

Dropbox. 68 million Dropbox user accounts were compromised in 2016. The attackers exploited an improperly secured employee password to obtain email addresses and hashed and salted passwords from breached accounts that were created in 2012 and earlier. 
 
https://www.cpomagazine.com/cyber-security/the-data-dump-of-2-2-billion-breached-accounts-what-you-need-to-know/
 
We want DROPBOX to contact us - directly to get things resolved immediately
 
We also recommend that you make a FRAUD LINK on your homepage
Dropbox Basic
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Larues, sorry to hear about this.

     

    In this case, you can try the look up tool to identify the email address that's connected to the charge in question.

     

    If you don't recognize it or have further queries about this, you can reach out to our support team through this form.

     

    Just make sure to use an incognito window without singing into any Dropbox account and fill in all the relevant information. 

     

    If you end up getting a ticket ID from our system,  you can share it with us here so that we can look it up too. 

  • Golden boy 's avatar
    Golden boy
    New member | Level 2
    3 years ago
    أرسل لهم بريدا إلكترونيا - لأنك ستحتاج إلى جميع الاتصالات في كتابة - ثانيا أخبر البنك إذا لم تكن قد فعلت ذلك بالفعل. إذا دفعت على بطاقة ائتمان (وهو ما يجب أن تفعله في الماضي وإلا فقد تم اختراق بطاقة شركة) فإنهم مسؤولون بقدر ما أنت. فقط كن سعيدا لأنها بطاقة ائتمان، لو كانت جواز سفر جيدا ل أفسد رحلتكم بأكملها

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