Forum Discussion

Vanezzaramos's avatar
Vanezzaramos
New member | Level 2
3 years ago

Getting charged for an account I can’t get into

I have been getting charged for months now and tried to figure out what account it was. Unfortunately it is an account with my old company and no longer have access to that email. Tried logging in, I...
account access
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi obgcockerrescue, I'm here to help!

 

If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay?

 

Keep me posted! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey obgcockerrescue, since this is the email address linked to your Community profile here, I’ve messaged you there. 

     

    Please reply back to my email, and we’ll look into this further.

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