Forum Discussion

Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

Got charged even after the free trial was canceled by me.

Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
cancellations
Refunds
Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

Yes I have the ticket ID - 

Ticket #222023900

 

And yes I have also sent an email to Dropbox Support Email ID, haven't received any reply yet 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

That doesn't seem to be a valid ticket ID as there are too many numbers.

 

Could you try submitting a new ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

  • Ishaan Singh's avatar
    Ishaan Singh
    New member | Level 2
    3 years ago

    I did that and this is what I got. It is basically explaining me how to cancel dropbox subscription. Which I already had canceled on 12th of may.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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