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How can I access my old account with my redeemed HP promotion on my new computer?
i had a promotion with my newly bought HP laptop, unfortunately i have lost all the access as my pc was wiped out including the recovery drive to install the official windows copy that was included. ...
Mark
Super User II
Super User III’d recommend reaching out to Dropbox support with details about your original account and promotion to see if they can transfer or reactivate it
Dropbox will not transfer quotas between accounts, so the opening poster needs to log on to the initial account to get the bonus space.
this is actually what i did but the promotion terms and conditions say that you need to press the pre installed dropbox icon on the home screen when you purchase the laptop.
i did and i activated my account that time but may be i forgot to verify. i am not sure it all happened fast and then i lost all data.
thank you for responding and i will definetly reach out to HP for the official version of my laptop hopefully they do have it
- Mark
i did and i activated my account that time but may be i forgot to verify. i am not sure it all happened fast and then i lost all data.
The data will still be on the account you set up as long as it was given time to upload. The wiping of the hard drive wont cause the Dropbox account to be lost. Note, however, this means you need to be using the same log on as you did when setting up. So, try searching emails for anything from dbox_.com
