How can I cancel a ghost account that I keep getting billed for?

Hey KLAustin, let me jump in here too!

Have you checked your spam/junk folder in your email to see if you have anything there?

Yes.  The only thing in there from Dropbox is my credit card denying payment.  Can we please resolve this.  This has been going on far too long.

Can I please get some help with this issue?  You keep charging me for an account I do not use and did not sign up for.

Hello? May I get some help please?

Hey KLAustin - thanks for the nudges on this. 

I can confirm that I've sent you an email on Monday, but your ticket is closed now since you didn't respond in time. I can open a new ticket for you from my end if you like, or else, I'd suggest you use this form to reach out to our support team directly and let us know your ticket ID here, so that we can look it up in our system if needed as well. 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. 

Walter,  where are you sending the email? I am not getting it.  It seems I'm getting charged by both apple and you and I don't use it at all. 

We would have sent the email to your Community-linked email address KLAustin.

It's the one that can be found here. Have you tried opening a new email using the steps that Walter provided?

If so, feel free to share the ticket number with us. Thanks!

I just changed the email. Can you please have a look. 

Sure thing KLAustin!

I just sent you an email to your new address. Reply back to me as soon as possible, and we'll take it from there. Thanks! 

Yes, I got it.  I responded to the email.