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joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
aotlove's avatar
aotlove
Explorer | Level 4
4 years ago

want a refund what to do misunderstood the price I think the price of Thai baht

seriouslymadatbutterflies's avatar
seriouslymadatbutterflies
New member | Level 2
3 years ago

I have a charge once amonth for approx $17 or so dollars.  I first noticed this a year or so ago and thought i had dealt with it.  Over and over again, once a month, this charge.  I can't figure out how to get through to dropbox to cancel.  I have a basic plan with no billing information listed whatsoever.

 

I have tried to look up the charges using the tool but it keeps giving me the same error message saying "enter expiration date".

 

I have no idea how long back these charges go but I need a refund for ALL OF THEM.  I am so furious right now about this.  You're charging me when I have not asked to pay for anything and not given my credit info.

 

My email is [email removed as per Community Guidelines] and I need this cleared up immediately.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi seriouslymadatbutterflies, rest assured that I am here to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. 

     

    Thanks! 

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