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Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
aotlove's avatar
aotlove
Explorer | Level 4
4 years ago

want a refund what to do misunderstood the price I think the price of Thai baht

Mahammer29's avatar
Mahammer29
Explorer | Level 3
3 years ago
It has now been over a year since. E I had paid to upgrade my Dropbox account and somehow it was paid from my second email and not the one the account is under. Dropbox has been proven that both accounts are mine. They failed to upgrade my account and ha e failed to refund my $119.99 they push the blame to Google pay and Google pay pushes the blame to Dropbox. I just want my money back since I have lost many pictures because they failed to upgrade or refund my account.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If you paid via GooglePay then Dropbox cannot, at all, refund you. You HAVE you get the refund via GooglePlay. My guess is that they are holding you to the T&C's around how long you have to claim a refund. 

    • Mahammer29's avatar
      Mahammer29
      Explorer | Level 3
      3 years ago
      I have been trying since the day after. And I have talked to both Google pay and Dropbox they each say the other is responsible. I will try again
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Mahammer29, can I send you an email, in order for us to have a closer look into this? 

  • baitboyz's avatar
    baitboyz
    New member | Level 2
    3 years ago

    trying to get an account that's been charged annually for 5 years refunded and deleted.

     

    we have had 5 years of having duplicate subscription payments.  We are trying to get the one account deleted and refunded.  There is no hope of talking to a live person and getting this message across accurately

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi baitboyz, welcome to our Community! 

       

      Have you tried contacting our Support directly?

       

      You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in.

       

      Let me know if you have any issues with that!

      • baitboyz's avatar
        baitboyz
        New member | Level 2
        3 years ago

        Trying to reach a live person to discuss this is insane!!

        We have and have had duplicate charges on our dropbox for five years.  $163.67 in April or May twice annually.

        dropbox.com/payments/find_receipt

        H8K1Q4BF8RN4 Apr 16 Bait boys

        TSFVTZ5VRGHT May 3rd  Jefferys Environmental

        5341 05/25

        Transaction details

        This transaction is associated with the card ending in 5341

        Date

        Description

        Amount

        16/4/2023

        Dropbox Plus (4/16/2023 to 4/16/2024)

        InvoiceReceipt

        CA$163.67

                   

         

        Duplicate charges for annual charges. one for Bait Boyz which was defunct for 5 years now, one for Jeffery's Environmental

        There was duplicate charge in 2022, 2021  as well. 

        H8K1Q4BF8RN4 Apr 16 2023    $163.67

        TSFVTZ5VRGHT May 3rd 2023 $163.67

         

        trying to get an account that's been charged annually for 5 years refunded and deleted.

         

        we have had 5 years of having duplicate subscription payments.  We are trying to get the one account deleted and refunded.  There is no hope of talking to a live person and getting this message across accurately

        dropbox.com/payments/find_receipt

        H8K1Q4BF8RN4 Apr 16 Bait boys

        TSFVTZ5VRGHT May 3rd  Jefferys Environmental

        5341 05/25

         

         

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