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How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
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- Nancy
Dropbox Community Moderator
Thanks for checking, Isiah Villare! Do you see anything else referring to Google Play/iTunes on your bank statement?
If not, then I can log a ticket for you and send it to this email address. We can check this together this way.
I don't know who needs to hear this - but is DropBox customer service, awful?
I haven't been able to get on the phone to talk with anyone.
It's an endless loop that sends me back to the website.
They charged my account today for 3 admins/users - and I am only 1.
I am trying to get refunded some because I'm not using the package they just charged me for.
How's it going for everyone else?
- Hannah
Sorry to see you're having issues with the phone support option, Donny Rowles.
Have you tried using the chat or the email option instead?
Hello Nancy
It was in my bank account. It says that Dropbox charged 180. I want the refund please.
Kind regards, Isiah
- Megan
You are telling me you can't get on the phone with a DropBox rep?
DropBox charges too much to not have phone customer service.
I will go through your ticket process.
- Rich
Super User II
Donny Rowles wrote:
You are telling me you can't get on the phone with a DropBox rep?
The support options vary based on the plan you have. Basic (free) accounts have access to various self-help options such has the help center articles, chat bot or asking questions in this Community. Options for paid accounts include email and live chat support. Phone support is available for Business accounts, and is handled via a call-back initiated through the Admin console (there is no phone number to call).
All of the available support options for your account can be found on the Support page while you're signed in to your account.
- I have been charged 3 times and I don't even have a account. I need to get a refund for $60.
- Rich
Rhondartc wrote:
I have been charged 3 times and I don't even have a account.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Quiero el reembolso de mi cobro por subir de categoría, me hicieron el cargo antes de terminar mi fecha limite, el día termina a las 23:59 y el cargo me lo hicieron efectivo a las 20:20, 3 horas 39 minutos antes de mi tiempo limite, no quiero el servicio, ya cancele la subscripción a 3TB.
Intente con mi banco pedir el reembolso pero por la hora no me contestan, solo quiero reiterar que no quiero el servicio de subir de categoría en DropBox.
Quedo atento a su respuesta favorable a mi reembolso.
I want a refund of my charge for upgrading, they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit, I don't want the service, I already canceled the 3TB subscription.
I tried with my bank to request a refund but they don't answer me for the hour, I just want to reiterate that I don't want the DropBox upgrade service.
I look forward to your favorable response to my refund.
