How can I cancel and get a refund?

Hello,

I have started my trail of professonal two days ago but later I decided to cancel it because of some consideration. However, I am surprised to see a bill of 199 euros in my bank account. To my understanding, such a payment won't be made until the end of my trial, and in my case it certainly shouldn't be made anyway as I already canceled my trail. 

Can I ask why this happened and kindly ask for the refund please?

Best regards,

Hi chrishengbee, sorry to hear about this! 

Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? 

You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. 

Let me know more!

Hi, 

Thanks for the quick reply.

I did try to connect to Support, but as I already canceled my Professional account. The Support page only offers me either chatting with bot or comming to the community. So honestly they were not very helpful.

Also I tried the online tool to check the transaction but I don't have the 12-character code in my bank statement so the tool is not useable to me too.

Best regards

Hi chrishengbee, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there, cheers!

We needed storage for business files, and so I signed up for a business account with unlimited storage. Unfortunately, I was never able to figure out how to upload files to the cloud, so I cancelled our account. Since the time between our sign-up and cancel was less than an hour, and I was never able to derive any benefit from using Dropbox, I attempted to request a refund through the online email support form. Unfortunately, this doesn't work either. Despite trying to fill out and submit the form several times, the email is never sent. The form doesn't do anything.

After watching several videos about all the cool features on the new Dropbox, I was very excited to use it. Unfortunately, I just can't get anything to work, so I will just purchase more storage on Google One.

If anyone has any guidance on how I can contact Dropbox to request a refund, I would appreciate it.

Thanks.

Hi Tberntson, thanks for bringing this to our attention.

As it sounds like you're the team admin on a Dropbox Business team, you should have access to email, chat and phone support, when logged into your account online.

Could you using chat or phone support instead in order to request a refund, if the email option isn't working?

Keep me updated with any progress!

Hey Sarahmnt1, sorry to hear about this!

Have you tried reaching out to our support team directly, since you're now on a paid subscription?

They should be able to assist you further, but if you have any issues, please let us know.