Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

497 Replies

Replies have been turned off for this discussion
Show More
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    iacwc wrote:

    I would like to know if I cancel my subscription will I get reimbursed for the time I have paid for? ... Can I get reimbursed for the unused 10 months?

    When you cancel a subscription, all you're cancelling is the automatic renewal. You'll retain your account benefits until your next billing cycle at which time your subscription will end and your account will be downgraded back to Basic. There are no refunds.

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    want a refund what to do misunderstood the price I think the price of Thai baht

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    want a refund what to do misunderstood the price I think the price of Thai baht

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    Apply on 9/10/65 128us think 128 Thai baht a lot of money

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    Help me, it's a lot of money. This burden is not because of misunderstanding I don't know much about currency, please.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    aotlove 

     

    Nobody here can help. Its an account issue that you can ONLY correct via the links Rich has already given. 

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago
    Click to order and see the money in the amount of Thai baht, 128 baht per year, think it's right, so order but the amount deducted on the card 4833 baht Very shocked because the money will not pay for the card at the end of the month. It's actually 128us. So I will ask for a refund.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If thats the pricing you have paid aotlove you have almost certainly set Dropbox to take payments annually instead of monthly. 

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago
    Fear of not having enough money to pay credit card bills at the end of the month

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!