Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

JShizzle's avatar
JShizzle
Explorer | Level 3
2 years ago
Solved

How can I cancel my team plan and go to an individual account?

Hello everyone. I used to have over 20TB of stuff so I got the Unlimited Package. Over the last 6 months, I have been moving it all to a NAS I bought. I currently have less than 2TB on my Dropbox. Ho...
cancellations
downgrade
dropbox business
JShizzle's avatar
JShizzle
Explorer | Level 3
2 years ago
I have deleted the other member but the only options next time to my name are delete.

If I go to change subscription, it only shows other team options at lower TB.
  • JShizzle's avatar
    JShizzle
    Explorer | Level 3
    2 years ago
    Hi Hannah. I just read that. If I cancel my plan, won’t it delete my files too? I have around a TB of files.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me as well, JShizzle! Just to clarify, would you like to downgrade your Dropbox account from a Business one to a free Basic plan, or are you thinking about upgrading to a personal subscription after that to accommodate your data?

      • JShizzle's avatar
        JShizzle
        Explorer | Level 3
        2 years ago
        Hi guys. I have managed to do it. Thank you to everyone 🙂

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!